1. Introduction

Kalasathi.com (“Kalasathi”, “we”, “our”, “us”) is committed to protecting your privacy and ensuring the confidentiality of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services, including our participation in the Open Network for Digital Commerce (ONDC). By accessing or using Kalasathi.com, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.

2. Scope

• Buyers, sellers, artisans, and other registered participants of Kalasathi.com
• Visitors to our website and mobile app
• All services provided under the Kalasathi ONDC-compliant platform

3. Definitions

• Personal Information – Any information that relates to an identified or identifiable individual, such as name, address, email, phone number.
• Sensitive Personal Data – Financial information (bank account, payment card details), government-issued IDs (Aadhaar, PAN), biometric data, etc.
• Non-Personal Data – Data that does not identify a specific individual (e.g., aggregated analytics).
• Cookies – Small data files stored on your device to enhance website functionality and user experience.

4. Information We Collect

a) Personal Information Provided by You

• Full name, date of birth, gender
• Contact details (address, email, phone number)
• Payment information (bank account, UPI, card details)
• Identity proof (Aadhaar, PAN) for seller onboarding
• Communication history (customer support, chat records)

b) Automatically Collected Data

• IP address, browser type, device information
• Pages visited, time spent on site, referral URLs
• Transaction history and order details

c) Information from Third Parties

• ONDC network participants (as per ONDC policies)
• Payment gateways, logistics partners, marketing agencies

5. Purpose of Collection

• Process transactions and deliver products/services
• Verify your identity and prevent fraud
• Provide customer support
• Improve and personalize our platform
• Send marketing communications (with your consent)
• Comply with legal obligations

6. Disclosure & Sharing

We do not sell or rent your personal information. We may share it with:

• Service providers: payment processors, delivery partners, IT support
• ONDC Network Participants: only necessary, minimal data to enable transactions (no full transaction-level sharing beyond required scope)
• Government or legal authorities: when required by law
• Business transfers: in case of merger, acquisition, or asset sale

7. Data Retention

• As long as your account is active or as required to provide services
• For a minimum of 3 years post-account closure for compliance purposes
• In compliance with applicable tax, legal, and regulatory obligations

8. Data Security

• SSL encryption for data transmission
• Secure payment gateways (PCI-DSS compliant)
• Access control and authentication protocols
• Periodic security audits

9. User Rights (DPDP Act 2023)

• Access and review your data
• Request correction or deletion
• Withdraw consent for data processing
• File a complaint through our grievance mechanism

To exercise these rights, contact us at: privacy@kalasathi.com

10. Children’s Privacy

We do not knowingly collect personal data from individuals under 18. If such data is found, it will be deleted promptly.

11. Grievance Redressal

We aim to respond to complaints within 15 business days.

12. Changes to Policy

We may update this Privacy Policy periodically. Changes will be posted on our website with a revised date.

Cookies Policy – Kalasathi.com

Effective Date: 16th August 2025

1. What Are Cookies

Cookies are small text files placed on your device when you visit our site. They help us provide, protect, and improve our services.

2. Types of Cookies We Use

• Strictly Necessary Cookies – Required for the website to function (e.g., login, cart).
• Performance Cookies – Collect anonymous usage statistics (e.g., Google Analytics).
• Functional Cookies – Remember preferences (language, location).
• Marketing Cookies – Track browsing behavior for targeted advertising.

3. Third-Party Cookies

• Google Analytics
• Facebook Pixel
• Payment gateways
• ONDC integrated services

4. Managing Cookies

• Modify browser settings to block cookies
• Delete existing cookies
• Opt-out of non-essential cookies via our cookie consent banner

Note: Disabling cookies may affect site functionality.

5. Cookie Table

6. Updates

We may update this Cookies Policy periodically to reflect changes in law, technology, or business practices.