1. Introduction

By accessing or using our website(s) and/or mobile application(s) (the “Platform”), creating an account, or otherwise interacting with Kalasathi, you consent to the practices described in this Privacy Policy. If you do not agree, please refrain from using the Platform.

2. Scope & Third-Party Interactions

This policy applies to data collected by Kalasathi. It does not cover data processed by third-party websites or services that you may access via our Platform. We recommend reviewing the privacy practices of those third parties.

3. Data We Collect

a) Personal Data

• Identification and Account: name, email, phone, username, password.
• Demographics & Addresses: city/state, postal code, country.
• KYC/Business IDs (as applicable): PAN, GST, government IDs.
• Financial: bank/UPI/card details, payment tokens (when applicable).
• Profile & Preferences: photo/logo, language, time zone, personalization settings.

b) Usage & Device Data

• Usage: pages visited, session duration, navigation behavior, preferences.
• Device/Network: IP address, device identifiers, browser/OS details.

c) App Permissions (Mobile)

Access to features such as audio, gallery, or location is requested only when required (e.g., voice search) and only with your explicit consent.

d) Additional Data

Information you voluntarily provide and other data collected to enhance user experience.

4. Use of Your Data

• Account creation, authentication, and maintenance.
• Personalization of experience, recommendations, and communications.
• Processing orders, payments, and related services.
• Customer support and issue resolution.
• Marketing communications (only with consent).
• Platform analytics, improvements, and performance monitoring.
• Policy enforcement and legal compliance.
• Service updates and announcements.

5. Sharing & Disclosure

• Service Providers: logistics, payments, analytics, and related vendors.
• Legal Authorities: as required by law or to protect rights and safety.
• Affiliates/Successors: in connection with mergers, acquisitions, or transfers.
• Compliance Entities: audits and regulatory requirements.

Kalasathi does not sell or rent your personal data.

6. Data Storage, Retention & Security

• Appropriate administrative, technical, and physical safeguards are in place.
• Retention is based on service relevance and legal obligations.
• We follow industry-standard practices and respond promptly to security incidents.

7. Cookies & Tracking

We use cookies, local storage, and similar technologies for performance, personalization, analytics, and functionality. You can disable cookies in your browser settings; certain features may be limited.

8. Your Rights

• Access and update your information.
• Request correction or deletion, subject to legal allowances.
• Opt out of marketing communications.
• Withdraw consent where processing is consent-based.
• Lodge complaints via our Grievance Redressal Mechanism.

9. Minors

Kalasathi is not intended for users under 18. We do not knowingly collect data from minors; contact us if you believe such data has been provided.

10. International Transfers

If your information is transferred outside your jurisdiction, we ensure adequate safeguards consistent with applicable privacy standards.

11. Policy Updates

We may update this Privacy Policy periodically. Changes will be posted with a revised effective date. Continued use constitutes acceptance.

12. Contact & Grievance Redressal