1. Acceptance of Terms

By placing an order on Kalasathi, you agree to the terms of this Shipping Policy.

2. Shipping Costs & Customs

• Shipping charges are displayed on product pages—no hidden fees.
• Buyers are responsible for customs duties/taxes levied by local authorities; delays due to customs are outside our control.

3. Order Processing & Dispatch Time

• Orders are dispatched within 5 business days of receipt.
• If stock is unavailable, the order will be canceled and a refund initiated.
• Typical shipping window is up to 14 working days (unless otherwise specified).

4. Estimated Delivery Times & Tracking

• Tentative delivery dates are shared at checkout; force majeure or operational constraints may cause delays.
• No refunds/returns are offered solely for such delays.
• Tracking details are provided after dispatch so you can monitor the shipment.

5. Delivery & Address Guidelines

Each order ships to a single address. For multiple destinations, place separate orders.

6. Order Cancellations

• Cancellation/modification is allowed until dispatch. Once dispatched, cancellations aren’t possible.
• If delivery fails due to incorrect address or buyer unavailability, the parcel may return to origin (RTO). Refunds will be processed after deducting logistics costs.

7. Packaging & Seller Responsibilities

• Sellers must pack securely (tamper-proof, damage-resistant) and include shipping label & invoice.
• Use approved logistics partners and retain proof of dispatch/delivery for up to 3 years; furnish on request.
• Delays in dispatch may lead to cancellation and can affect seller standing.

8. Tracking & Customer Communication

• We email dispatch notifications with tracking information.
• Unexpected delays will be communicated proactively with updated timelines.

9. Refunds & Returns on Delivery Issues

• No refunds/returns are issued purely for courier delays beyond Kalasathi’s control.
• For delivery failures due to buyer-provided address errors or unavailability, refunds are processed after deducting logistics expenses.

10. Summary